RD
Rico D
1 reviews | Active since Dec 2018
18 Dec 2018, 15:10
Unauthorized debit of account
My account has been debited twice by the bank I have been to the bank on the 14 December 2018 I spoke with a consultant he didn't seem to know how to help me I asked to speak with a team Leader by the name of Riaz he promised to help me in 24hours by reversing the extra debit which was debited from my account with out my consent or permission is this how the bank works was I not supposed to be informed before anybody debits my account. I phoned in on the 18 December still with no help or respond to my query
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Standard Bank's replyOfficial
18 Dec 2018, 15:51Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Standard Bank's reply18 Dec 2018, 15:51
Official
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
*** (fax)
***