EM
Elliot M

1 reviews | Active since Sept 2016

04 Jun 2021, 04:06

Unauthorized Debit Checks

Standard Bank allows external companies to run unauthorized debit checks on your account without your consent or approval. Normally with debit checks, the bank sends you a message on your phone to accept or reject the debit check, but with Standard bank companies are able to load unauthorized debit checks without you accepting. This is frustrating for a client because the bank cannot reverse any debit check, and you are required to contact the external company. The bank is supposed to be protecting their customers and not giving external companies platform to collect all the money they want from the customer's account.

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Replies (3)
Standard Bank
Standard Bank's reply05 Jun 2021, 00:54
Official
Hello
 Thank you for posting your comment.  We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.  We apologize for the inconvenience and undue frustration, this has caused.   We greatly appreciate your continued support   Kind regards, Complaint Resolution Centre
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Best regards,

Standard Bank
Standard Bank's reply08 Jun 2021, 09:41
Official
Hello Elliot M
 Thank you for posting your comment.  Please can you respond to the e-mail sent to you. We apologize for the inconvenience and undue frustration, this has caused.   We greatly appreciate your continued support.   Kind regards, Complaint Resolution Centre

Best regards,

Standard Bank
Standard Bank's reply09 Jun 2021, 08:44
Official
Hello Elliot M
 Thank you for posting your comment.  Please can you respond to the e-mail sent to you. We apologize for the inconvenience and undue frustration, this has caused.   We greatly appreciate your continued support.   Kind regards, Complaint Resolution Centre

Best regards,