Unauthorized Debit by Standard Bank

Item: Standard Bank
Rating: 1
Author: Dianne S

Standard Bank debited my account in error on the 23rd of Nov. They admitted to this and promised me a refund within 7 days. 3 weeks, 5 calls and a visit to a branch and still nothing. It’s a week before Christmas I have R11 in my account, I’m a single mom with 2 kids, pls pay back my money so my kids can have a decent a Christmas like your family will be having.

Helpful (0)

Replies (3)

Standard Bank's replyOfficial

18 Dec 2018, 10:28

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Complaint Resolution Centre
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Standard Bank's reply18 Dec 2018, 10:28

Official

Dianne S's updateReviewer Update

18 Dec 2018, 10:54

Thank you for the reply, but sadly this doesn’t put food on my kids table. I’m at the Lakeside branch now and refuse to leave until I have my money. Same old promises for the past 3 weeks

Dianne S's update18 Dec 2018, 10:54

Reviewer Update

Thank you for the reply, but sadly this doesn’t put food on my kids table. I’m at the Lakeside branch now and refuse to leave until I have my money. Same old promises for the past 3 weeks

Standard Bank's replyOfficial

24 Dec 2018, 11:35

Dear Dianne Van Straaten

Thank you once again for posting your comments.

I refer to our email correspondence with each other and can confirm that this matter has been addressed.

Kind regards

Clint Petersen
Complaint Resolution Centre
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Standard Bank's reply24 Dec 2018, 11:35

Official