MM
Mthokozisi M

1 reviews | Active since Mar 2013

17 Mar 2016, 08:54

Unauthorized Debit

I want to move my account from Standard bank, last month an unauthorized debit order bounced back because there were no funds available as a result my account was on a -ve balance and I had to pay R115 for that bounced debit order. Today I received a call from Standard bank notifying me of a -ve balance. I went to the ATM and again some unauthorized debit order bounced back. I'm now owing R115 which must be paid by me, secondly I don't have debit orders that are running on the 15th of the month or so because I'm getting paid on the 25th. I'm left with no option but to move my account from Standard bank into another banking company unless they stop these unauthorized debit orders and return my 2 x R115.

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Replies (1)
Standard Bank
Standard Bank's reply17 Mar 2016, 13:49
Official
Hello Mthoko25,

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre
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*** (fax)
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Best regards,