Unauthorized Debit

On the 16-10-2015 an amount of R1414.99 was transferred from my account without my authorization. I visited the standard bank branch in Hill crest to make an inquiry. It was confirmed that it was the credit card division that debited the money from my account without my authorization. On the 30-10-2015, an amount of R6664.76 was transferred from my account again without my authorization. I went to Hill crest standard bank branch to inquire. When i called the credit card division they confirmed that they debited the money. I asked to speak to the manager, but two of their call center consultants (Themba and Eunice) on two separate occasions provided me with false information. The numbers and email address that they provided to me as their manager's details proved to be wrong and not belonging to set person (Siphele Hlongwane) whom they provided as their manager.