YS
Yaseen S

1 reviews | Active since Mar 2018

01 Mar 2018, 09:29

Unauthorized debit.

Hi,

My vehicle finance debit order went off this morning and the amount debited by an extra R1700. I called standard bank and was told that i apparently took out Short term insurance, of which i did not!! i am struggling to get a hold of the correct department to resolve this.

Can the relevant department please contact me urgently.

0
Replies (2)
Standard Bank
Standard Bank's reply01 Mar 2018, 10:20
Official

Thank you for posting your comments.

It is not our intention to cause you any further distress or inconvenience. We definitely take your concerns to heart and a resolution consultant will contact you about the way forward.

Kind regards

Complaint Resolution Centre
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Best regards,

Standard Bank
Standard Bank's reply01 Mar 2018, 15:09
Official

Dear Yaseen Shaik

Thank you once again for your posting.

I refer to my email correspondence and can confirm that the feedback has been provided.

Kind regards

Clint Petersen

Complaint Resolution Centre

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Best regards,