MM
Mahlatse M
1 reviews | Active since Jul 2011
13 May 2025, 13:15
unauthorized debit
I have unauthorized debit of R109 on the 2025-04-26 from BUSSINESS BUREAU Barend Du Toit , well i cannot reverse this money from my app so i called Standard Bank for assistance they just sent me the contact above which do not even work and i do not know them hence i asked for their assistance, their response is that they can only help with R1000 and above reversal meaning my account and myself are not that important to them :( why is my account not secured with Standard Bank? Please rectify all this ASAP.
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Replies (2)
Standard Bank's replyOfficial
13 May 2025, 13:22Dear Mothema
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply13 May 2025, 13:22
Official
Dear Mothema
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards
Standard Bank Hello Peter Team
***
MM
Mahlatse M's updateReviewer Update
27 May 2025, 11:09 Your service request *** for Reversal at Standard Bank has been resolved, and you will be contacted shortly for resolution details.
Still nothing since the above reply on the 15 May 2025 the question is how do you resolve the ticket and say you will contact the client shortly?
Still nothing since the above reply on the 15 May 2025 the question is how do you resolve the ticket and say you will contact the client shortly?
MM
Mahlatse M's update27 May 2025, 11:09
Reviewer Update
Your service request *** for Reversal at Standard Bank has been resolved, and you will be contacted shortly for resolution details.
Still nothing since the above reply on the 15 May 2025 the question is how do you resolve the ticket and say you will contact the client shortly?
Still nothing since the above reply on the 15 May 2025 the question is how do you resolve the ticket and say you will contact the client shortly?