MJCS
Mary Jane Creigh Smith

1 reviews | Active since May 2025

12 May 2025, 13:12

Unauthorized credit checks

I have asked several times, I have never app**** for finance with your bank or WeBuyCars! You are to reverse the credit check IMMEDIATELY done on 01-04-2025

0
Replies (10)
Standard Bank
Standard Bank's reply12 May 2025, 13:49
Official
Dear Mary Jane 

Thank you for contacting us for assistance. 

We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time. 

We will do our best to resolve this issue as soon as possible and find a solution that works for you. 

Our team will contact you to assist you. 

Kindest regards
Standard Bank Hello Peter Team 
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MJCS
Mary Jane Creigh Smith's update20 May 2025, 12:34
Reviewer Update
Still nothing done!
Standard Bank
Standard Bank's reply20 May 2025, 13:21
Official
Dear Mary -Jane

Thank you for writing back to us.

Please confirm a convenient time we may contact you. 

Kindly also send an alternative number that we can reach you on.

Looking forward to your feedback.

Kindest regards
Standard Bank Hello Peter Team 
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MJCS
Mary Jane Creigh Smith's update03 Jun 2025, 14:52
Reviewer Update
Still nothing done! You do not need to contact me, reverse the UNAUTHORIZED credit check!
MJCS
Mary Jane Creigh Smith's update09 Jun 2025, 10:23
Reviewer Update
You do not need to contact me, reverse the UNAUTHORIZED credit check!
Standard Bank
Standard Bank's reply09 Jun 2025, 10:33
Official
Good day Mary-Jane,

The matter is being treated as a priority and our team is ensuring that it is resolved timeously . 

We will revert with feedback as soon as possible . 

We appreciate your patience.

Kindest regards 
Standard Bank Hello Peter Team 
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MJCS
Mary Jane Creigh Smith's update11 Jun 2025, 12:28
Reviewer Update
And I have said several times - You do not need to contact me, reverse the UNAUTHORIZED credit check!
Standard Bank
Standard Bank's reply11 Jun 2025, 13:03
Official
Thank you for getting in touch with us. We truly appreciate the opportunity to assist you. 

To ensure the safety and security of your account, we are required to complete a telephonic authentication before proceeding. 

We understand this may be an extra step, but your security is our top priority. 

Please let us know a convenient time for us to contact you, and we will gladly arrange the call at your earliest convenience. 

Thank you for your understanding and cooperation. 

Kindest regards 
Standard Bank Hello Peter Team 
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MJCS
Mary Jane Creigh Smith's update22 Jul 2025, 13:13
Reviewer Update
And I have said several times - You do not need to contact me, reverse the UNAUTHORIZED credit check!
Standard Bank
Standard Bank's reply24 Jul 2025, 07:27
Official
Thank you for reaching out to us. We sincerely appreciate the opportunity to assist you.


To safeguard your account and ensure the highest level of security, we are required to complete a telephonic authentication before proceeding further.


We understand this may be an additional step, but please rest assured that your security remains our top priority.


Kindly let us know a convenient time for us to contact you, and we will gladly arrange the call at your earliest convenience.


Thank you for your understanding and cooperation.


Warm regards,
Standard Bank Hello Peter Team
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