Unauthorized credit checks

I received notification from ITC on the 12/08/2015 concerning an enquiry done on my credit profile by Standard bank, to my surprise I had not app**** for any products with them and in view of that an enquiry negatively impacts on ones credit score. I immediately extracted my credit report only to find that this was not the first time but the forth enquiry without my permission on my credit profile.<br> I then contacted their call centre *** (03:45 2015/08/12) to get answers and spoke to a Babalwa who gave me an outrageous answer and when I requested to speak to a senior Babalwa rudely disconnected my call.<br> I called again and spoke to Veldine who transferred me to her supervisor Alida Le Grage and I again elaborated to her what my query and she transferred me to their complaints department. I held on for 26 mins and she told me they will call me back.<br> David Motsenyi called me and assured me that he will investigate the matter and find a resolution. On the very same day I received a sms from Standard bank: \Thank you for being a loyal instantMoney Customer. 086 466 639"I then also raised that as a concern that they obviously have more of my personal details without my consent."""