kM
khomotso M
1 reviews | Active since Jun 2015
29 Aug 2026, 05:47
Unauthorized card payment
I had a subscription with another party and 3 months ago I canceled the subscription so now past week a deduction was made on my account, my concern is Firstly my account had zero rands but a deduction of card payment was done, how is that possible secondly I deactivated my card for any purchases yet a transaction on it went through of R650 putting my account in a negative. How possible is that Standard bank? Is our money and information safe? I logged a call which is dragging even now, no feedback or anything. The reference number i received is ***. Please i need resolution on this, let's not lose trust
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Replies (2)
Standard Bank's replyOfficial
29 Aug 2026, 08:09Dear K****tso,
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply29 Aug 2026, 08:09
Official
Dear K****tso,
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
kM
khomotso M's updateReviewer Update
03 Sept 2026, 17:07Still haven't received any solution except for the in and out emails prolonging the query, i still don't understand how can a card transaction go through whereas my account was at R0.00 which left me on a minus with charges and again I deactivated my card for online purchases yet transaction went through, please explain that to me Standard Bank.
kM
khomotso M's update03 Sept 2026, 17:07
Reviewer Update
Still haven't received any solution except for the in and out emails prolonging the query, i still don't understand how can a card transaction go through whereas my account was at R0.00 which left me on a minus with charges and again I deactivated my card for online purchases yet transaction went through, please explain that to me Standard Bank.