1 reviews | Active since Feb 2018
Unauthorized Billing
Standardbank decided to bill me for vehicle insurance i did not sign up for. I have been receiving numerous calls claiming my vehicle account its in arrears, due to this unauthorized insurance that I'm being billed for. Every month for the past 3-4 months this amount has been increasing and its now sitting at over R4000. I have spoken to countless call center agents that i do not have insurance with the bank and they claimed to escalate the matter to queries department but still to date the matter is still not resolved. I have escalated this to the complaints department of standardbank and still no solution. I even forwarded a copy of my insurance that i signed up for with Budget insurance for them to see that the car is insured even after that attempt i am still not assisted in resolving this issue.
your intervention on this matter will be greatly appreciated.
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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*** (fax)
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Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
*** (fax)
***