Unauthorized addition of products

Last Wednesday, I received an SMS stating that my monthly debit order would be R9,400. This is a significant discrepancy from the approximately R8,800 installment I formally agreed to and signed for in both my bond contract and the debit order authorization form. Key Issues: Unauthorized Charges: During a brief call, a consultant mentioned that building insurance had been added to the account. I did not agree to this. The property is already insured, and the relevant documentation was accepted by the bond attorneys during the registration process. Poor Communication: I have spent a significant amount on airtime attempting to resolve this. A consultant promised to call me back if my airtime ran out, but I have received no return call and no update since last Wednesday. Urgency: My debit order is scheduled to run this coming Friday. I have reached the end of my patience trying to resolve this through your standard call center channels. I require an immediate correction of my debit order amount to reflect the signed agreement and the removal of the unauthorized insurance product. If this is not resolved before Friday’s debit order, I will have no choice but to escalate this matter to the Ombudsman for Banking Services.