unAuthoritarised deductions

in the past i had a credit card with standard bank and decided to close it 3 months back together with the insurance. i called the bank and they confirmed that they cancelled it. 2 months later they still deduct the money. when i call them they keep on saying they are transfering me to the right department which doesnt exist because according to me.<br> <br> i called and asked for the supervisor and refused to talk to me say according to a consultant i was talking to then when i asked to speak to the manager of that supervisor is then that the supervisor want to talk to me.<br> <br> how bad is the people at that bank and they need to be trained and taught which department works for which queries.<br> <br> this is bad as they keep on *****ing our hard earned money