MT
Muzi T

1 reviews | Active since Jan 2015

29 Jan 2015, 09:45

Unauthorised transfers made from client accounts!

When an unknown company can transfer money from a standard bank's client, it would make any client feel insecure for banking with Standard bank.<br> And when Standard bank' staff and all levels of branch managers know nothing about what would have caused that irregular activity and can't give feedback for 2 months then there's something wrong with the bank.<br> <br> I have sent a message describing my problem on your Facebook page and copied your Complains department and Hello Peter, I'm sure someone should have knowledge of my inquiry.<br> <br> This is a service request number of the enquiry that I reported to Standard bank ***. This enquiry was logged on the 17th December 2014 and up to this date, I have not got any feedback from Standard bank (only SMS acknowledging the logged enquiry).<br> <br> On the 16th of December 2014 in the evening money was transferred from my account by some company, on behalf of Standard bank. I want my money back!<br> <br> I spoke to every level of management at the Northgate branch and no one knows what happened and how the transfer happened, so as a result I have been sent from pillar to post with no feedback up to this day.<br>

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Replies (1)
Standard Bank
Standard Bank's reply29 Jan 2015, 13:48
Official
Hello Muzi83,

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre
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*** (fax)
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