Unauthorised transfer and charges that comes with

I was surprised to receive a sms on my phone on 27 July 2015 that there is an amount of over R1000 transferred from my Access account and I did not authorize it.<br> upon phoning and visiting the branch I was told that the amount was taken by other Standard bank product. I was also charged for the transfer that took place that I did not authorize.<br> The customer service with this institution is in a way that you need to contact the customer care line and stay on the line for a long time and end up not being assisted.<br> After the query was finally logged on the 29 July 2015 I got a sms the same day telling the name of the company that made the transfer.<br> Although the sms stated that I will be called, I am still waiting for the call.