Unauthorised transections

I am extremely upset as I write this complaint. My mother lost R3,000 on Monday due to multiple unauthorized transactions. This is a significant amount of money for an elderly woman who is responsible for supporting a household, paying school fees, transportation, and providing food. I am struggling to understand how the bank allowed unusual transactions to go through more than 30 times. My own bank immediately soft-stops my card when even a single suspicious transaction occurs. How was my mother’s card allowed to be debited repeatedly—over 30 times—without any kind of alert or automatic block? Should this not have raised a red flag? It is deeply concerning and raises serious questions:

How can the bank allow 35 transactions to be deducted repeatedly without intervention? Is the bank failing in its duty to protect its clients? Is there a systemic issue or possible internal negligence?

My mother has been extremely stressed and crying because this is money she worked hard for and had already allocated to essential expenses. What is she supposed to do now? Should she borrow from loan sharks to cover her responsibilities? This situation is causing emotional distress for our entire family. To make matters worse, her friend also reported not receiving reimbur*****t for her own unauthorized deductions, which is adding to my mother’s anxiety and sleepless nights. We demand the immediate return of the R3,000 and expect the bank to urgently improve its *****-prevention processes. The current system appears unreliable and unsafe. Where are the developers and ***** specialists responsible for preventing breaches like this? This situation is unacceptable. Please resolve it immediately, refund the money, and address the security breach that has caused all of this.