Unauthorised transactions- Poor response from bank

Second time that my account was de*****ed, first credit card and now cheque card. Bank's response leaves much to be desired of. Notwithstanding the last time no feedback was provided by the bank what transpired and it was possible that my account/card was swiped and my pin used at an outlet I did not visit. To aggravate the whole situation when asked to send written confirmation, the consultants told me that they do not send e-mails, really in this day and age? <br> <br> Can STD Bank give me the assurance that this will not happen again, seeing that it happened at the same outlet on both occasions or should I do my own investigation? What happened to SIMPLER, BETTER, FASTER! Or should I move to a different banking institution altogether?<br>