Unauthorised transactions on my accounts and *****

I’m so disappointed and worried about the service that I received from Standard Bank I have been your client for more than 9 years but what happened to me it’s really unfair because you failed to notice that transaction that were happening were *****ulent no one informed me about that . I only realised Saturday 12 October that my app is not working after fixing my app I found that all the money in my savings and credit card account was taken without my consent and no one noticed anything and informed me. I was fine up until I changed to Prestige account where they promised me that there will be someone who will be looking after my banking stuff therefore I suspect that one of your members have knowledge about this . I never use samsung cellphone for my banking app I only use iPhone 12 previously I was using Hauwei cellphone. Im hurt that I lost my money on your hands I will be happy if get my money back Im really disappointed 😡😡😡