1 reviews | Active since Aug 2015
Unauthorised stop order
<p>I went to a branch in Capus Square to withdraw money from my savings account and specifically asked the lady who was helping me at enquiries to close off the account. When I left there she assured me that my requests were all resolved. The next thing my account is debited with R400 going to that savings account I requested to be closed and I did not have sufficient funds for that stop order so it bounced, now I incurred charges because of that.</p> <p>I could've bought 2 bags of cement with that money. This is not on. I want those charges to be reversed. Had that employee paid attention this wouldnt have happened.</p>
Good day Kamo
Thank you for your posting.
Please note that further details have been requested from you via email in order for us to address your concerns.
We await your response.
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Complaint Resolution Centre
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Good day Kamo
Thank you for your posting.
Please note that further details have been requested from you via email in order for us to address your concerns.
We await your response.
Best regards
Complaint Resolution Centre
***
********** (fax)
**********
Good day Kamo
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter was allocated to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
********** (fax)
**********
Good day Kamo
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter was allocated to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
********** (fax)
**********
I am still waiting for my quiry to be resolved. I responded to your email with my details and nothing has been done. Instead you keep sending my complaint from pillar to post with no solution.
I already called complaints department 3 times today. this is not on really, next thing my account will have interest charges on overdraft!!!
I am still waiting for my quiry to be resolved. I responded to your email with my details and nothing has been done. Instead you keep sending my complaint from pillar to post with no solution.
I already called complaints department 3 times today. this is not on really, next thing my account will have interest charges on overdraft!!!
I spoke to Ephrim at 8 in the morning, who said that he will get the Campus square branch to call me back but instead I got a call from Boksburg and they cant help me because the are obviously not campus sqaure. I called again around 1 pm and they said Ephrim will call me back after 2. Its after 5 and he still hasnt called and the complaints deprtment is closed now.
Please dont take customers for fools. I am not gonna pay any charges that I do not agree to on that account as I can see this is how you operate, you drag so that we can end up paying ridiculous fees, all because of YOUR inadeqaute service.
I spoke to Ephrim at 8 in the morning, who said that he will get the Campus square branch to call me back but instead I got a call from Boksburg and they cant help me because the are obviously not campus sqaure. I called again around 1 pm and they said Ephrim will call me back after 2. Its after 5 and he still hasnt called and the complaints deprtment is closed now.
Please dont take customers for fools. I am not gonna pay any charges that I do not agree to on that account as I can see this is how you operate, you drag so that we can end up paying ridiculous fees, all because of YOUR inadeqaute service.