Unauthorised Standard Bank Fee Deductions
Good day,
I’ve noticed three unauthorised R5.80 payment fees on my account, two dated today, 28 July 2025 and one from 26 July. These charges should not apply, as my R165 monthly account fee has always covered such transactions.
Please reverse these fees immediately and ensure they do not recur. If this issue persists, we will be left with no choice but to consider moving our business to another bank.
Helpful (0)
Replies (8)0
Replies (8)
Standard Bank's replyOfficial
28 Jul 2025, 16:44Good day Steven,
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply28 Jul 2025, 16:44
Official
Good day Steven,
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
's updateReviewer Update
28 Jul 2025, 16:49I received an email saying that standard bank has rep****, however there are no visible replies sho ing in this Hello Peter correspondence.
's update28 Jul 2025, 16:49
Reviewer Update
I received an email saying that standard bank has rep****, however there are no visible replies sho ing in this Hello Peter correspondence.
's updateReviewer Update
28 Jul 2025, 16:54Your reply has come through now, thank you for getting back to me. I’d appreciate help in reversing these unauthorised fees and ensuring they don’t happen again going forward.
's update28 Jul 2025, 16:54
Reviewer Update
Your reply has come through now, thank you for getting back to me. I’d appreciate help in reversing these unauthorised fees and ensuring they don’t happen again going forward.
Standard Bank's replyOfficial
28 Jul 2025, 17:08Good day,
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply28 Jul 2025, 17:08
Official
Good day,
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
's updateReviewer Update
29 Jul 2025, 08:37Good day,
I would like to formally express my extreme dissatisfaction with Standard Bank's service. I transferred R250 into my credit card account yesterday, and today the balance reflects zero. When I enquired via the online chat (Desire), I was told the amount was used for purchases made yesterday. However, those purchases were made earlier in the day using funds already available on the card.
This feels like blatant mismanagement or worse, theft. You're essentially double-dipping by applying new funds to previously settled transactions. This is unacceptable and needs urgent investigation.
Additionally, I'm still awaiting feedback on the recurring R5.80 payment fees being deducted from my account. As per my account type, I am not supposed to be charged for these. This ongoing issue must be resolved.
If I could give a zero-star rating, I would. Unless these matters are rectified promptly, I will be forced to take my business to another Bank. Enough is enough!
I would like to formally express my extreme dissatisfaction with Standard Bank's service. I transferred R250 into my credit card account yesterday, and today the balance reflects zero. When I enquired via the online chat (Desire), I was told the amount was used for purchases made yesterday. However, those purchases were made earlier in the day using funds already available on the card.
This feels like blatant mismanagement or worse, theft. You're essentially double-dipping by applying new funds to previously settled transactions. This is unacceptable and needs urgent investigation.
Additionally, I'm still awaiting feedback on the recurring R5.80 payment fees being deducted from my account. As per my account type, I am not supposed to be charged for these. This ongoing issue must be resolved.
If I could give a zero-star rating, I would. Unless these matters are rectified promptly, I will be forced to take my business to another Bank. Enough is enough!
's update29 Jul 2025, 08:37
Reviewer Update
Good day,
I would like to formally express my extreme dissatisfaction with Standard Bank's service. I transferred R250 into my credit card account yesterday, and today the balance reflects zero. When I enquired via the online chat (Desire), I was told the amount was used for purchases made yesterday. However, those purchases were made earlier in the day using funds already available on the card.
This feels like blatant mismanagement or worse, theft. You're essentially double-dipping by applying new funds to previously settled transactions. This is unacceptable and needs urgent investigation.
Additionally, I'm still awaiting feedback on the recurring R5.80 payment fees being deducted from my account. As per my account type, I am not supposed to be charged for these. This ongoing issue must be resolved.
If I could give a zero-star rating, I would. Unless these matters are rectified promptly, I will be forced to take my business to another Bank. Enough is enough!
I would like to formally express my extreme dissatisfaction with Standard Bank's service. I transferred R250 into my credit card account yesterday, and today the balance reflects zero. When I enquired via the online chat (Desire), I was told the amount was used for purchases made yesterday. However, those purchases were made earlier in the day using funds already available on the card.
This feels like blatant mismanagement or worse, theft. You're essentially double-dipping by applying new funds to previously settled transactions. This is unacceptable and needs urgent investigation.
Additionally, I'm still awaiting feedback on the recurring R5.80 payment fees being deducted from my account. As per my account type, I am not supposed to be charged for these. This ongoing issue must be resolved.
If I could give a zero-star rating, I would. Unless these matters are rectified promptly, I will be forced to take my business to another Bank. Enough is enough!
's updateReviewer Update
29 Jul 2025, 10:01I just received two emails saying case numbers ***0 and ***0 have been resolved but my account is still in a minus, nothing is resolved and I've had no correspondence explaining how this was supposedly resolved either. You guys can't just say you've resolved the issue when nothing has been done.
's update29 Jul 2025, 10:01
Reviewer Update
I just received two emails saying case numbers ***0 and ***0 have been resolved but my account is still in a minus, nothing is resolved and I've had no correspondence explaining how this was supposedly resolved either. You guys can't just say you've resolved the issue when nothing has been done.
's updateReviewer Update
29 Jul 2025, 10:34So I received a call explaining the R5.80 fees but now I need my R250 transfer to reflect in my credit account. It clearly shows that it was made from my personal account, but isn't showing in the credit account and the consultant I chatted with doesn't see it pending either. Why so many problems standard Bank, why?
's update29 Jul 2025, 10:34
Reviewer Update
So I received a call explaining the R5.80 fees but now I need my R250 transfer to reflect in my credit account. It clearly shows that it was made from my personal account, but isn't showing in the credit account and the consultant I chatted with doesn't see it pending either. Why so many problems standard Bank, why?
's updateReviewer Update
29 Jul 2025, 12:24Please assist, my R250 transfer is not reflecting in my credit card account. Please also advise on how to correctly cancel my accounts with standard. Thanks
's update29 Jul 2025, 12:24
Reviewer Update
Please assist, my R250 transfer is not reflecting in my credit card account. Please also advise on how to correctly cancel my accounts with standard. Thanks