Unauthorised policy without my consent

I am extremely upset and disappointed to see that a policy has been opened in my name without my consent or authorization. I have just received emails welcoming me to a policy that I never discussed, approved, or signed up for.

This is completely unacceptable and a serious breach of trust. I expect an immediate explanation of how this happened and written confirmation that the policy has been cancelled with no impact on my accounts or credit.

I also want a full record of any documentation or correspondence you claim supports this policy being opened, as I never provided any such approval. Please treat this matter with the urgency and seriousness it deserves. I expect your response by the end of the day. I even feel like closing this bank account, and go open an account somewhere else where they will not open policies without my consent. The person who was assisting me on that day was Keanan Swartz, in Somerset West Branch. on the 28th of October in the morning.