LB
Leigh B
1 reviews | Active since Nov 2017
02 Apr 2024, 13:32
Unauthorised MyUpdates subscription fee since Jan24 to date
Why is Standard Bank since 31/01/2024, and without warning or informing me of such, charging additional MyUpdates subscription fees? I pay a fixed monthly banking fix fee that supposedly includes all these payment transaction sms updates, so why am i now being debited separately for this service??? #Unauthorized Debits. I tried calling customer service and I held on for 20 minutes with no answer! Please get someone to call me asap to resolve. Thanks
Helpful (0)
Replies (3)0
Replies (3)
Standard Bank's replyOfficial
02 Apr 2024, 13:46Good day Leigh
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply02 Apr 2024, 13:46
Official
Good day Leigh
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
LB
Leigh B's updateReviewer Update
15 Apr 2024, 15:57I received a notification that the case/enquiry is closed. What was the outcome/resolution? Would be nice if Standard Bank took the time to inform me! Quick to raise fees but really tardy with communication.
LB
Leigh B's update15 Apr 2024, 15:57
Reviewer Update
I received a notification that the case/enquiry is closed. What was the outcome/resolution? Would be nice if Standard Bank took the time to inform me! Quick to raise fees but really tardy with communication.
Standard Bank's replyOfficial
15 Apr 2024, 16:05Dear Leigh
Thank you for flagging this with us.
We will follow up with our team and we will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for flagging this with us.
We will follow up with our team and we will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply15 Apr 2024, 16:05
Official
Dear Leigh
Thank you for flagging this with us.
We will follow up with our team and we will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for flagging this with us.
We will follow up with our team and we will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***