UNAUTHORISED MBS REWARDS DEBIT ORDER

Today (25/10/2022) I called Standard Bank to report that a company called MBS Rewards has been deducting R95 from my account. I never gave consent for them to debit any of my accounts.

Standard Bank consultant then told me that the only assistance I would get is:

1. Pay R40 and let them reverse debit orders for Max 40 days. 2. Pay R50 and let them investigate which company is MBS and then give me information. (Not my money, THE INFORMATION) 3. Or Visit the branch to change the account number.

How do iI then trust Std Bank with my money? The Banker LITERALLY told me that they are unable to help. I only have those 3 options...It's clear I will not get my money back and WORSE, MBS will keep deducting until I change the bank account. My question is: What would stop them from debiting me again on the new account? Shouldn't Stb Bank PROTECT my money?

WHY DO I PAY MONTHLY FEES IF MY MONEY IS NOT SAFE?