jJ
jesseswartz J
1 reviews | Active since Jan 2017
12 Feb 2019, 13:48
Unauthorised Insurance Policy and Debit Order From SBMAC
Good day
On the 6th of February I received an email from Hollard, in conjuction with Standard Bank Motor Assist Cover. I was notified that a policy cover had been taken out for a vehicle that is already insured! The money had been deducted from my account without any prior warning and the policy confirmed without any approval from myself.
I don't understand how on earth this is legal and why it was not communicated to me. I have been trying to contact the number on the policy but Noone is answering. Standard bank says SBMAC are the only ones who can reverse this. I have sent my policy confirmation and I need to get my refund ASAP!!!!
This is unacceptable.
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Replies (2)
Standard Bank's replyOfficial
12 Feb 2019, 16:07Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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***
Standard Bank's reply12 Feb 2019, 16:07
Official
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
***
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
***
jJ
jesseswartz J's updateReviewer Update
17 Feb 2019, 12:01Standard bank call center called me on Thursday to inform me that the refund will be issued within 48 hours. It's been more than 48 hours since that time and this refund has not been issued yet. Standard bank, I need my money back. The debit order was unauthorised so I don't understand why it's taking so long for you to pay it back.
jJ
jesseswartz J's update17 Feb 2019, 12:01
Reviewer Update
Standard bank call center called me on Thursday to inform me that the refund will be issued within 48 hours. It's been more than 48 hours since that time and this refund has not been issued yet. Standard bank, I need my money back. The debit order was unauthorised so I don't understand why it's taking so long for you to pay it back.