LS
Lerafo S
1 reviews | Active since Oct 2021
21 Oct 2021, 09:29
Unauthorised Honouring fee
I have been charged an honouring fee of R132, when I called to enquire I was told that when I requested a bolt the bank gave me R6 to make a total of my trip amount. Why would standard bank honour me R6 that I did not authorise because if my account was less than my ride amount then I wouldn’t have requested. I literally opened this account 3 weeks ago and I must say am not happy with the services so far
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Standard Bank's replyOfficial
21 Oct 2021, 14:16Hello Lerafo
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
***
*** (fax)
***
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
***
*** (fax)
***
Best regards,
Standard Bank's reply21 Oct 2021, 14:16
Official
Hello Lerafo
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
***
*** (fax)
***
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
***
*** (fax)
***
Best regards,