Unauthorised hard credit enquiry

Item: Standard Bank
Rating: 2
Author: Oyama B

I went to a branch to downgrade my Professional account to a basic account. Next thing I was being offered R200 000 loan. It's not an issue but now I see a hard enquiry on my Credit profile, dropping my credit score that I've been working so hard for. I did not authorise that enquiry as I was not looking for any credit.

Helpful (0)

Replies (2)

Standard Bank's replyOfficial

08 Jul 2024, 10:16

Hi Oyama

Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.

Please be on the look out for a call from our team.

Kindest regards, Standard Bank Hello Peter Team***

Standard Bank's reply08 Jul 2024, 10:16

Official

Standard Bank's replyOfficial

10 Jul 2024, 13:33

Hi Oyama

Thank you for taking our call. As per our telephone conversation the branch confirmed that they contact you and will be assist you further.

In the meantime, we will be closing the matter on our side, but we do hope you will contact us if you still need any assistance. Kindest regards, Standard Bank Social Media Team***

Standard Bank's reply10 Jul 2024, 13:33

Official