NM
Nothile M
1 reviews | Active since Feb 2013
10 Mar 2015, 09:41
UNAUTHORISED FREEZING OF ACCOUNT
My account has been frozen with no notice or communication of any sorts for alleged FICA purposes. Before an account can be frozen for KYC purposes notice must be given to a customer advising them of a date by when the requisite FICA documents must be provided. This is causing a major inconviience in our lives. <br> <br> What is even more ridiculous is the contact centre *** is not picking up calls.
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Standard Bank's replyOfficial
10 Mar 2015, 10:44Hello Nothi,
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Standard Bank's reply10 Mar 2015, 10:44
Official
Hello Nothi,
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***