AN
Allison N

1 reviews | Active since Oct 2017

30 Oct 2017, 09:48

UNAUTHORISED DEDUCTIONS

For the second month in a row i have had deductions off my account for a service I am not using - this month there was Three, R429.00, R399.00 and R399.00 This is unacceptable - I spoke to someone last month and they promised they cancelling it and was reversed , this month there are 3 deductions. LMSA ********** 053759Z171027 NAEDO DR 107256 for R429.00 LLOCATORSSA ********** 053559Z171027NAEDO DR1 for R399.00 LDETECTOR ********** 053576Z171027NAEDO DR 1 for R399.00

Yes i did an application but never agreed to this and I am not even using the services.

Can anyone please help?

0
Replies (3)
Standard Bank
Standard Bank's reply30 Oct 2017, 14:39
Official

Dear Allison Neethling

Thank you for posting your comments.

The matter is receiving attention and we will be in contact with you shortly.

Regards

Complaint Resolution Centre

Tel: ***

Email: ***

Best regards,

Standard Bank
Standard Bank's reply31 Oct 2017, 10:29
Official

Dear Allison Neethling

Thank you for posting your comments.

An email was sent to you requesting further details.

Awaiting your response.

Clint Petersen

Complaint Resolution Centre

***

Best regards,

Standard Bank
Standard Bank's reply01 Nov 2017, 13:47
Official

Dear Allison Neethling

Thank you once again for your posting.

I refer to our email correspondence with each other and can confirm that the matter has been addressed.

Kind regards

Clint Petersen

Complaint Resolution Centre

***

Best regards,