UNAUTHORISED DEDUCTION

On Friday 02/10/2015 i got an SMS from standaed bank notifying me that 1500 has been transferred from my account , i immedeately rush to Carlton Centre Branch to find out. i arrived there around 2pm and waited till 5pm but to no avial , they send me to enquery depertment , from enquiry dept to Sales department . only to be told that the account was debited by another standard bank division . i humbly asked for reversal of the funds only to betold that , the cant connot do it before they confirmed with that divison. They asked me to come back monday but to know avail.<br> They told me the cannot reverse the money because they dont see exactly which department took the money, and the investgation is due on the 28-10-15 and i need the money now. The asked me a lot question if i owe Standard bank but they have computer and system in front. My biggiset concern how on earth a bank cannot see whoo deducted the money from a costomer banking details , please assist. Its a shame when will go to the bank they need a us to come with proof of residence and all other staff for security reason but they cannot secure or protect our monies from their banks . We are not safe with banks like this one.