1 reviews | Active since May 2017

25 Nov 2017, 16:02

Unauthorised debits from ASIPHE and RNM HOLDINGS

Raymond Rayza Boroko University of Johannesburg Hi I got the a debit order from RNM holdings of R95 , yesterday I it was R99 from Asiphe I went to the branch was told because my ID number was used as reference it looks legit in the banks eyes . To make things worse there wasn't enough money in my account so if went off my overdraft, was told by the complaints department that they will reverse it but I will be charged the interest there of. I'm taking my money somewhere thank you?

0
Replies (4)
Standard Bank
Standard Bank's reply26 Nov 2017, 04:21
Official

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. Kindly provide us with your account or id numbers in order for us to escalate your matter further to the below email address:

- Email: ***

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Clint Chetty

Complaint Resolution Centre
***
*** (fax)
***

Standard Bank
Standard Bank's reply26 Nov 2017, 04:21
Official

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. Kindly provide us with your account or id numbers in order for us to escalate your matter further to the below email address:

- Email: ***

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Clint Chetty

Complaint Resolution Centre
***
*** (fax)
***

Standard Bank
Standard Bank's reply26 Nov 2017, 04:21
Official

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. Kindly provide us with your account or id numbers in order for us to escalate your matter further to the below email address:

- Email: ***

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Clint Chetty

Complaint Resolution Centre
***
*** (fax)
***

Standard Bank
Standard Bank's reply27 Nov 2017, 11:48
Official

Thank you for bringing your concerns to our attention.

Your concerns have been escalated to our management team.

Thank you for being a loyal customer.

Kind regards

Zeenath Hassen

Complaint Resolution Centre

***

***