Unauthorised debits

<p>I received an sms debit payment notification earlier today, 31/05/2017, from Standard Bank which was an unauthorised debit in the amount of R117.50 under the ref: REVOLVREW REVO79701.</p> <p> </p> <p>I called the bank on the same day and asked for reversal of the deduction and details of the service provider. I was given a reference number and also told that the funds would be reversed within 24 hrs. However, if I wanted to lodge a complaint and request information on the service provider, a fee of R30 would be charged on my account.</p> <p> </p> <p>Surely with the prevalence of unauthorised debits nowadays, before any bank debits an account they should have the full details of the service provider and that information should be readily available to the customer, free of any charge.</p> <p> </p> <p>I am disappointed with Standard Bank for their poor service and don't feel my finances are safe with them</p>