*****/UNAUTHORISED DEBITS

I thought Standard was a reputable company until what happened today and I can confirm that it's a ****ty bank. It took me literally 39 minutes to get hold of the customer care operator to report the *****ulent activities against my account whereby I kept on getting notifications regarding the money that had been debited from my account without my consent. I spoke to the lady over the phone and she cares less about my loss of funds and she did not show any sympathy. She kept on saying that they would have their ***** team and investigate the issue and then I would get the outcomes after 6 working days. In addition, the operator confirmed that she was able to see other transactions whereby the *****sters attempted to debit more funds from my account. Now my money is gone and this is a huge inconvenience since it's going to affect the authorized transaction I don't think this ****ty bank will cover the penalties since the account is currently blocked for any transactions. I don't foresee myself proceeding with working with this company because it is clear that our money is at risk and it is not safe. WITH ALL BEING SAID, STANDARD BANK DOES NOT REGARD THIS MATTER AS URGENT AND THEY ARE JUST INSENSITIVE WITH THEIR RESPONSE