NS
Nokuzola S

1 reviews | Active since Sept 2014

30 Mar 2016, 10:38

UNAUTHORISED DEBIT ORDERS

This is the third month in a row where I have been having unauthorised debit orders being processed through my bank account: Namely Vodacom, MTN and Cell C. My authorised debit orders have bounced because of this and have resulted in me paying additional bank charges. I have informed the bank of the ********** identity theft that has occurred over me bank account. Yet I have not received prompt assistance from the prestige line as to how I can avoid this and avoid additional charges with my bank account. I am actually disgruntled by the service I have received as a Standard Bank Prestige member and I am opting to take my money elsewhere as it is not in safe hands.<br>

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Replies (1)
Standard Bank
Standard Bank's reply31 Mar 2016, 08:27
Official
Hello Nokuzozo,


Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre
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*** (fax)
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Best regards,