NS
Nokuzola S
1 reviews | Active since Sept 2014
30 Mar 2016, 10:38
UNAUTHORISED DEBIT ORDERS
This is the third month in a row where I have been having unauthorised debit orders being processed through my bank account: Namely Vodacom, MTN and Cell C. My authorised debit orders have bounced because of this and have resulted in me paying additional bank charges. I have informed the bank of the ********** identity theft that has occurred over me bank account. Yet I have not received prompt assistance from the prestige line as to how I can avoid this and avoid additional charges with my bank account. I am actually disgruntled by the service I have received as a Standard Bank Prestige member and I am opting to take my money elsewhere as it is not in safe hands.<br>
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Replies (1)Standard Bank's replyOfficial
31 Mar 2016, 08:27Hello Nokuzozo,
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Best regards,
Standard Bank's reply31 Mar 2016, 08:27
Official
Hello Nokuzozo,
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Best regards,
