Unauthorised debit orders

Standard Bank I'm fed up with this bank,In the past two weeks I have had debit orders running through my account,I am under the impression that all bank need to use the debit check principal, but not Standard bank, I have been running to their branches to log an incidence , it's been 9 days with no response even sent an email to their compliance team nothing has happened,I spoke to a guy by the name of Jemiel Frazenburg who dis not help me at all, instead he informed me that my account is in area s and has been handed over to attorneys which I must call ,I don't recall missing a payment on my loan,the same bank debited my account on 20th December 2020, which they did advise me of before debiting now suddenly I have debit orders running on 30 December and 7th January 2021.i called complaints department no one picks up apparently they working from home,all their phones are just ringing if u lucky that it gets picked up then it's transferred to a dead end,U spend 2 hours or more trying to get help. It's January I don't have money I want standard bank to refund me back my money in full and I am not not stopping here, I am going to ombudsman I want to understand why U failed to apply the Debi act and you handed my information to a third party with out my knowledge what does the popi act say about this ?