MC
Melanie C

1 reviews | Active since Jan 2013

28 Sept 2015, 08:34

Unauthorised Debit Orders

When I chose to put my money in a bank account, I thought it was going to be safe. I chose a bank with the hopes that they would protect my money from ******* and ********.<br> Instead, anyone that has a company, and my account number can take money out of my account without any authorisation whatsoever.<br> The only debts that I have are my house and my car. Those debit orders have been authorised by me, in writing.<br> Now I find out that some other company has been taking 99 rand out of my account every month. (Just enough to not be too noticeable)<br> And the bank considers themselves to be a 3rd party.<br> No, Standard bank. You are not a 3rd party. You are responsible for the safety of my account. <br> I am very disappointed.

0
Replies (1)
Standard Bank
Standard Bank's reply28 Sept 2015, 14:06
Official
Hello mcelliers,

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre
***
*** (fax)
***