1 reviews | Active since May 2016

19 Nov 2018, 15:00

Unauthorised debit orders.

I am fuming, how does standard bank allow people to debit my account ??? I have had to phone standard bank almost every month to reverse, this month as normal I phone your consultants and I am shocked to be told I need to go in the branch to reverse? I didn't have more than 200 in my account and the first debit order for R99 from DRE1DRE147007 and then because there was lessthan 200 in my account I got charged for not having enough funds R146.27, there was some R178 deposited on my account by my company which was lost becase I was already on a negative amount, the next day another debit order from DVOTION ********** 5 SAGE181116 for R105 and still again because there was no money in my account I was once again charged for R146.27 for "UNPAID ITEM" which now leaves me with a -R116 in my account, I phone to reverse all of this and I am told that I need to go to the branch which I will NOT do, I will not take time from work to go to the bank and fix this, I am trusting standard bank with my money, my salary comes in this account and I am worried now if I must not change my account to another bank which will respect me as a customer and give me a piece of my mind. I will not go to the bank and fix this, standard bank has to fix it the same way they allowed people into my account. I will be taking this further if I am not assisted and my money refunded back into my account, I am not gonna be taking this lying down, it may be small amounts now but next thing I know all my salary will be gone, I need to know how you will rectify this.All of this happened on the 15th and 16th of November.

I have been requesting for standard bank to send me a new card as I cannot withdraw at a standard bank ATM but they have failed to do so, your couriers DSV phones my home number when I am at work when after numerous back and forth e-mails with Clint Peterson and assuring me that I will receive my card but still nothing, that was in August with ref ********** 028.

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Replies (3)
Standard Bank
Standard Bank's reply19 Nov 2018, 16:23
Official
 Dear  Mpumi
 Thank you for posting your comment. 

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. 

We apologize for the inconvenience and undue frustration, this has caused. 

We greatly appreciate your continued support 

Kind regards 

Complaint Resolution Centre
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Best regards,

's update20 Nov 2018, 11:19
Reviewer Update
Dear Standard bank, Thank you for the response, Clint Peterson has contacted me, and my issues have been contacted, it is just unfortunate that one has to go this route in order to be assisted, as the consultants are not helpful at all, they just prolong the frustration. Thank you Clint.
Standard Bank
Standard Bank's reply30 Nov 2018, 14:41
Official
Dear  Mpumster NaLushaba Dhlamini 

Thank you once again for posting your comments.

I refer to our email correspondence with each other and can confirm that this matter has been attended to.

Kind regards

Clint Petersen
Complaint Resolution Centre
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Best regards,