unauthorised debit order reversals

Standard Bank keep taking money for reversed debit orders. Even though they have taking the money of my account. The call centre make promises to fix the problem as I have heard the last 3 months that its a system glitch. Consultants put the phone down in my ear of dont even log my request. Amazing due to their incompetence I must always wait 3 working days to have my money back in my account. Then I receive constant calls that my account is in arrears..I wonder why? Moving forward should be changed to moving you backwards in life. Compliments of Standard Bank. Down right a joke. 13 years of supporting them will change soon. I am tired of this. And I have a staff compliment of +- 100 people and will try encourage them all to change their banks. I have already had your opposition call for appointments at my factory. Keep going Standard Bank. Keep going!!!