Unauthorised debit order not reversed
Hi there
I made a call to the customer service line this past Friday to reverse an unauthorised DO. The consultant advised that it will be done in 24hrs. I have still not received the money back. When a deadline is given to me, I expect it to be done within that deadline. Can you please look into this?
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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*** (fax)
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Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Dear Shereen
Thank you once again for your posting.
I refer to my email correspondence and can confirm that the matter has been addressed.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Dear Shereen
Thank you once again for your posting.
I refer to my email correspondence and can confirm that the matter has been addressed.
Kind regards
Clint Petersen
Complaint Resolution Centre
***