NM
Nhlanhla M
1 reviews | Active since Jul 2019
07 Oct 2024, 09:56
Unauthorised debit order for a paid up loan
Standard bank just decided to debit my account on Friday 04 October 2024 for a student loan that I paid up on 20 April 2023. How can a debit order mandate still be active 18 months later when you last debited me in March 2023. Now no one knows how to refund my money for a paid up account. I will report to the Ombudsman for this unfair tactic of *****ing my money from my account for no reason. Norwood branch tell me to call ***. When I call they tell me to go to the branch.
Helpful (0)
Replies (3)0
Replies (3)
Standard Bank's replyOfficial
07 Oct 2024, 10:02Dear Nhlanhla,
Thank you for bringing this issue to our attention. As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
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Thank you for bringing this issue to our attention. As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
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Standard Bank's reply07 Oct 2024, 10:02
Official
Dear Nhlanhla,
Thank you for bringing this issue to our attention. As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
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Thank you for bringing this issue to our attention. As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
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NM
Nhlanhla M's updateReviewer Update
10 Oct 2024, 11:41My complaint has been resolved. Thank you Yolanda Mati for your care and attention to this matter. I appreciate your assistance.
NM
Nhlanhla M's update10 Oct 2024, 11:41
Reviewer Update
My complaint has been resolved. Thank you Yolanda Mati for your care and attention to this matter. I appreciate your assistance.
Standard Bank's replyOfficial
10 Oct 2024, 13:24Dear Nhlanhla
Our team would like to thank you for your patience while we resolved your matter.
We are so glad you have been assisted and would like to thank you for allowing us the opportunity to help.
Please don’t hesitate to reach out to us should you need any further assistance.
Kindest regards
Standard Bank Social Media Team
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Our team would like to thank you for your patience while we resolved your matter.
We are so glad you have been assisted and would like to thank you for allowing us the opportunity to help.
Please don’t hesitate to reach out to us should you need any further assistance.
Kindest regards
Standard Bank Social Media Team
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Standard Bank's reply10 Oct 2024, 13:24
Official
Dear Nhlanhla
Our team would like to thank you for your patience while we resolved your matter.
We are so glad you have been assisted and would like to thank you for allowing us the opportunity to help.
Please don’t hesitate to reach out to us should you need any further assistance.
Kindest regards
Standard Bank Social Media Team
***
Our team would like to thank you for your patience while we resolved your matter.
We are so glad you have been assisted and would like to thank you for allowing us the opportunity to help.
Please don’t hesitate to reach out to us should you need any further assistance.
Kindest regards
Standard Bank Social Media Team
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