UNAUTHORISED DEBIT ORDER DURING COVID-19

Item: Standard Bank
Rating: 1
Author: Anne F

Hello, for the 2nd month in a row, after payment holiday for Covid 19 was approved for me, Std Bank deducted a debit order which they should not have. Last month I had to get a lift to go to the nearest branch to get it resolved, which is unacceptable, as my nearest branch is closed due to lock down. You can never get through to them on the phone, they take weeks to even answer simple queries. Really bad service and I have been a client of them since I was 16 years old.

Helpful (0)

Replies (2)

Standard Bank's replyOfficial

29 May 2020, 14:38

Dear Anne

Thank you posting your comments.

We looking into your matter and feedback will be provided shortly.

Kind regards

Complaint Resolution Centre
**********
********** (fax)
***********

Standard Bank's reply29 May 2020, 14:38

Official

Dear Anne

Thank you posting your comments.

We looking into your matter and feedback will be provided shortly.

Kind regards

Complaint Resolution Centre
**********
********** (fax)
***********

Standard Bank's replyOfficial

03 Jun 2020, 16:09

Dear Anne
Thank you once again for posting your comments.
I refer to my email correspondence and can confirm that this matter has been responded to.
Kind regards
Whitney Marope
Complaint Resolution Centre
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Standard Bank's reply03 Jun 2020, 16:09

Official