GM
Gabisile M

1 reviews | Active since Nov 2021

19 Dec 2023, 15:15

Unauthorised debit order

My name is BNG Manamela, ID ***. I called the bank and I was never assisted regarding the matter. When checking my debicheck nothing is authorised under outsurance An amount of R2795.53 was debited from my Standard Bank account. I do not own a car with that registration number, I believe between my bank and Outsurance there was a *****ulent translation that took place. The policy must be canceled immediately and be reimbursed.

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Replies (2)
Standard Bank
Standard Bank's reply19 Dec 2023, 15:19
Official
Dear Gabisile 

Thank you for bringing this matter to our attention.

Kindly be advised that we will be looking into this matter.

Our team will be in touch with further feedback.

Kind regards
Standard Bank Help Centre
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Standard Bank
Standard Bank's reply20 Dec 2023, 12:38
Official
Dear Gabisile 

We would like to thank you for giving us the opportunity to resolve your matter. 

We are glad we could assist. If you feel moved to do so, please update your rating in line with the service you received. 

If you need any further assistance, please don’t hesitate to reach out to us. 

Kindest regards,
Standard Bank Hello Peter Team 
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