SN
Simangele N

1 reviews | Active since Mar 2015

08 Jan 2024, 23:25

UNAUTHORISED DEBIT ORDER

Standard bank went to my Nedbank account and debited me R1253 that was an unauthorize debit. I have a loan with Standard bank and it was handed to TC Kwande Attorneys. I made an arrangement with the Attorneys a debicheck was put in place in my capitec account of which my salary is now deposited in that *** I my salary used to go to Nedbank and I had a debit check with sthem. To my surprised in November my daughter's maintenance was deposited in that account and Standard bank debit went off. I called standard bank and I was refunded and the lady told me I need to call TC Kwande and they will cancel the debichek. I called this TC Kwande and I could get hold of them to cancel the debicheck. I WANT THE DEBICHECK TO BE CANCELLED ON MY NEDBANK ACCOUNT, YOU REFFERED MY ACCOUNT TO THESE ATTORNEYS AND NOW YOU ARE TELLING ME I MUST CANCEL WITH THEM AND I CANT GET HOLD OF THESE PEOPLE. I NEED THAT MONEY TO BUY STATIONERY.

0
Replies (2)
Standard Bank
Standard Bank's reply09 Jan 2024, 07:23
Official
Hi Simangele

This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands. 

Our team will be in touch. 

Kindest regards, Standard Bank Hello Peter Team *** 
Standard Bank
Standard Bank's reply15 Jan 2024, 15:05
Official
Hi Simangele

Thank you for taking our call.

Thank you for allowing us the opportunity to turn your experience with us into a positive one. Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist. 

Should you need any further assistance, we’re always here to help. 

Kindest regards, Standard Bank Hello Peter Team ***