Unauthorised debit order

Hi,

I had an unauthorised debit order deducted from my account. I reported it to Standard Bank and explained that I did not authorise the transaction. I was informed that an investigation would be conducted. The investigation apparently continued until February, during which time I was repeatedly transferred to Absa. However, I bank with Standard Bank, and Absa indicated that the debit order did not originate from them.

I later found out that the case had been closed. When I went back to the bank to follow up, I was told that the case would need to be reopened. Unfortunately, to this day I have not received any feedback, and the unauthorised amount has still not been refunded.

I would appreciate urgent assistance in resolving this matter and receiving clarity on the status of the investigation.