VM
Vivian M

1 reviews | Active since Jul 2012

12 Jul 2017, 09:41

Unauthorised Debit Order

<p>Standard Bank conducted an authorised debit on my std bank savings account afterI have suuccessfull paid them on an agreed date 25th June. Two weeks later the bank debited again R1097.</p> <p> </p> <p>May I please have my money back into my account and have the debit order submitted on the correct date. Every agreement that I do with standard bank it is never honoured. I once requested the debit to be reduced to R500 it never happened. </p> <p> </p> <p>I have with standard bank only but it the only bank that gives me headache. I went to the branch at Cresta and they called the call centre.</p> <p> </p> <p>I was kept on hold by the agent until, I got cut. No help, No Service.</p>

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Replies (1)
Standard Bank
Standard Bank's reply12 Jul 2017, 11:59
Official

Thank you for allowing us the opportunity to look into your matter.

An email response has been sent to you today 12 July 2017.

We appreciate your support and loyalty.

Kind regards

Zeenath Hassen

Complaint Resolution Centre

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