Unauthorised Debit Order

<p>I had a personal loan with Standard which i settled in March, to my suprise my account was debited at the end of April, i went to Cosmo city branch to enquire about this, and i was told that I was supposed to inform the bank that Iam closing close the loan( that was never exaplained to me when i took the loan that after a settlement amount i must still inform the bank that i want to settle the loan, cause i understand that settling the loan mean you are closing it, period), so i told Ishmael Rakosa that my i want the loan to be closed, he told me that he send a request and the loan will be closed and that they will not debit my account again. I even got an sms on my phone :Standard bank: Service request no. ********** 177 due on the 15.05.2017 is now open. To my suprise this morning 26/05/2017 Standard bank debited my account, i dont know what i am paynig for because i dont owe them anything, IS THIS HOW STANDARD BANK MAKE MONEY BY MAKING PEOPLE PAY THEM FOR NOTHING, I WANT MY MONEY TO BE TRANSFERED BACK INTO MY ACCOUNT TODAY, NOT TOMORROW. PEOPLE MUST VERY CAREFUL WITH STANDARD, I EXPECTED PROFESSIONAL SERVICES FROM THEM AS A BIG BANK BUT I AM GETTING THE WORSE SERVICE EVER, I WANT MY MONEY</p>