1 reviews | Active since Sept 2016

30 Sept 2016, 15:34

Unauthorised debit order

<p>Unauthorised debit - Hi Std bank, i have this SABI and or Limage who keeps debiting my count R99.99. When i ask your call centres how this came about they cant give me answers. now i need answers and i keep being sent from pillar to post, no one wants to take ownership. iv been holding for over an hour and finally hung up. My worry is that no one can even block these unauthorised debits and assure me this doesnt happen again. no one can tell me what process is followed when authorising debits orders. Another issue is that your bank can only reverse transactions less 30 days. anything over 30 days i need to go to a branch and apparently there's a charge to it. boy oh boy!!!!!!!!!!!</p>

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Replies (2)
Standard Bank
Standard Bank's reply03 Oct 2016, 15:03
Official

Good day Ultisbo Sbhono

Thank you for your posting.

Please note that further details have been requested from you via email in order for us to address your concerns.

We await your response.

Best regards

Complaint Resolution Centre

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Standard Bank
Standard Bank's reply28 Oct 2016, 14:45
Official

Good day UltiSbo Sbhono

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

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*** (fax)

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