Unauthorised Debit Order

So I made arrangements to pay R1000 for my home loan which I did not honor, due to work commitments. I had funds but could not transfer on time. So Standard Bank decided to debit my savings account not even cheque account where my bond goes off, they debited an amount of R2 850 not even the R1000 that I had previously made arrangements to pay, the transaction was processed without my knowledge nor authorisation when I call to enquire i was told they have a right to do so. I am currently deployed in Cape Town, the money that was debited to pay my outstanding home loan was supposed to assist me to procure accommodation until 30 August 2018. I had to sleep in a brothel all because of 1 month installment in arreas mind who this is the bank iv been with since 2003 while I was still a student.

I was told to send an email motivating why I should be refunded of which I did and even went to an extend of calling to confirm if my email has been received a lady by the name of Khathu confirmed this, today 28 August 2018 I call to find out how far is my request, I'm told they did not receive my email I must resend it, which means il be spending another night in a brothel as I cant afford a decent accommodation because Standard Bank decided getting my home loan account up to date is better than my safety. I am so hurt and disturbed by this act, I have been loyal to Standard Bank since 2003, I have a credit card, revolving account, current and savings account yet I am being treated like a foreigner. If my money is not transferred back my end of business day I will be leaving this heartless bank. I am being harrassed as if my house is about to be reppossed, this bad treatment from Standard Bank must stop, I have been a loyal customer since 2003 I expected to be treated fairly and with respect. The least that could have been done, I was supposed to be consulted before any transaction had to be made, this is infact a ********** transaction. You must also furnish me with the documents that says you have a right to debit my other accounts without my concern/approval, you have a right to decide what amounts to debit without consulting me, want to see the document in black and white.

I therefore request my issue to be attended to A.S.A.P.

Musa ********** **********