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pB
peter B

1 reviews | Active since Mar 2012

04 Jun 2018, 22:53

Unauthorised debit order

A few months ago we had an unauthorised debit order on our business account, after visiting the bank we were told to sign some document for the money to be returned into the account. To my surprise I'm checking my statements and find the same debit order ran again. I've asked for a complete block of this transaction - why is this happening?

I would like my money back please, debit was taken on the 1st of June ref : Bidcard..............

0
Replies (5)
Standard Bank
Standard Bank's reply05 Jun 2018, 03:22
Official

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. Kindly provide us with your account or id numbers in order for us to escalate your matter further to the below email address:

- Email: ***

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Niyaaz Jardine

Complaint Resolution Centre
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*** (fax)
***

pB
peter B's update06 Jun 2018, 13:57
Reviewer Update
I have since sent an email to the email addressed given to me by Standard Bank but no one has responded. You people are too quick to apologize but never to anything, is it time to change change accounts perhaps!
pB
peter B's update06 Jun 2018, 13:59
Reviewer Update
By the way, please also explain the bank charges while you are at it, we have free withdrawals and deposits on the account but we are charged for these.
Standard Bank
Standard Bank's reply08 Jun 2018, 13:24
Official

Thank you for allowing us the opportunity to look into your matter.

An email response has been sent to you today 8th of June 2018.

We appreciate your support and loyalty.

Kind regards

Complaint Resolution Centre

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***

pB
peter B's update08 Jun 2018, 14:45
Reviewer Update
Your email to me was addressed to Nqobile Mkhize, I'm not Nqobile Mkhize. Please make sure you send me correct correspondence - I have disregarded the email. Waiting in shock and anticipation for the correct response intended for the correct person.