Unauthorised debit order

I took out a policy during February 2016 for two of my vehicles with the first installment due on 1 April 2016. Although the premiums were cheaper, I sent communication on 11 March indicating that I will not proceed with the policy and requested immediate cancelation. I reconfirmed that the debit order would not go through on 1 April and I was reassured it would not. To my surprise, the debit order which was not catered for called for on 1 April 2016 and with it being month end, I was at my bank the entire Saturday trying to resolve this matter. I made successful contact with the agent this morning, explained what happened and he indicated he would revert with feedback however when I e-mailed him, I got an out of office message with the call centre number. I called the call centre number ***, stayed in the line for 15 minutes without anyone even picking up... I need REFUND TODAY IN MY BANK ACCOUNT..<br> <br> <br> Ashley Stone<br>