LW
Lizette W
1 reviews | Active since Jul 2009
07 Dec 2016, 21:35
Unauthorised debit date
<p>I received an sms at 16.02pm, 7 December, informing me that on the 9th December they will debit my account with my loan account installment for December. My agreed date for debit is the last day of the month. I have not agreed to this or gave them authorisation to do otherwise. In any case, how can Standard Bank tell you only in 2 days notice that they will take payment earlier. They took a payment 6 days ago. I also told SBSA last year I dont give consent for this at all. Why are you taking earlier payment and why dont you keep with our agreement? Pathetic to say the least. Is this allowed in the credit act?</p>
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Replies (2)
Standard Bank's replyOfficial
08 Dec 2016, 09:58Good day Lizette
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter was allocated to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
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*** (fax)
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Best regards,
Standard Bank's reply08 Dec 2016, 09:58
Official
Good day Lizette
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter was allocated to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Best regards,
Standard Bank's replyOfficial
12 Dec 2016, 08:43Thank you for bringing your concerns to our attention.
Your concerns have been escalated to our management team.
Thank you for being a loyal customer.
Kind regards
Zeenath Hassen
Complaint Resolution Centre
***
***
Best regards,
Standard Bank's reply12 Dec 2016, 08:43
Official
Thank you for bringing your concerns to our attention.
Your concerns have been escalated to our management team.
Thank you for being a loyal customer.
Kind regards
Zeenath Hassen
Complaint Resolution Centre
***
***
Best regards,